Privacy Policy
PWA-Media ("we," "us," or "our") operates the website pwamedia.org (the "Site") and provides marketing, communication, and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, submit a form, or communicate with us via SMS, email, or phone.
By using our Site or providing your information, you consent to the practices described in this policy
1. Information We Collect
We may collect the following categories of information:
Personal Information You Provide: Name, email address, phone number, mailing address, business information, and any other details you voluntarily submit through forms, surveys, or communications.
Communication Data: Records of your interactions with us, including SMS messages, emails, phone calls, and chat conversations.
Automatically Collected Information: IP address, browser type, device information, pages visited, referring URLs, and cookie data.
Payment Information: When applicable, billing details processed through secure third-party payment processors. We do not store full credit card numbers on our servers.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our services
- Respond to inquiries and fulfill requests
- Send marketing communications, appointment reminders, and service updates (with your consent)
- Process transactions and send related information
- Comply with legal obligations and enforce our terms
- Prevent fraud and protect the security of our Site and users
3. SMS and Text Messaging Consent
Opt-In Consent: By providing your phone number and checking the consent box on our forms, you expressly consent to receive SMS/text messages from PWA-Media. Message content may include marketing offers, appointment reminders, customer service responses, transactional updates, and informational messages related to services you have requested.
Message Frequency: Message frequency varies based on your engagement and the services you use.
Message and Data Rates: Message and data rates may apply according to your mobile carrier's plan.
Opt-Out: You can opt out at any time by replying STOP to any message. You will receive a confirmation message, after which you will no longer receive SMS communications from us. For help, reply HELP or contact us at the information below.
No Sharing of SMS Consent: Mobile information and SMS opt-in consent will not be shared with third parties or affiliates for marketing or promotional purposes. Information sharing, if any, is limited to subcontractors supporting the SMS service (such as messaging platforms and compliance providers), and those parties are prohibited from using the information for any other purpose.
Carriers: Carriers are not liable for delayed or undelivered messages.
4. How We Share Your Information
We do not sell your personal information. We may share information with:
Service Providers: Trusted third parties that help us operate our business (e.g., hosting, email delivery, CRM platforms, payment processors, analytics). These providers are bound by confidentiality obligations.
Legal Requirements: When required by law, subpoena, court order, or to protect our rights, property, or safety.
Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.
With Your Consent: Any other sharing will occur only with your explicit permission. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to improve user experience, analyze Site traffic, and support marketing efforts. You can control cookies through your browser settings, though disabling them may affect Site functionality.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your information
- Opt out of marketing communications
- Withdraw consent at any time
- Request a copy of your data in a portable format
To exercise these rights, contact us using the details below.
9. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn we have collected such information, we will promptly delete it.
10. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. Continued use of our Site after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact:
PWA-Media
Website: pwamedia.org
Email: privacy@pwamedia.org